Literatur: öffentliche Wahrnehmung, Meinung; Verhalten Anspruchsgruppen (SW4)

Jin, Y., Pang, A., & Came­ron, G. T. (2010). The role of emo­ti­ons in cri­sis respon­ses: Inau­gu­ral test of the inte­gra­ted cri­sis map­ping (ICM) model. Cor­po­ra­te Com­mu­ni­ca­ti­ons: An Inter­na­tio­nal Jour­nal, 15(4), 428–452. https://doi.org/10.1108/13563281011085529

Jin, Y., Liu, B. F., Ana­gon­da­hal­li, D., & Austin, L. (2014). Sca­le deve­lo­p­ment for mea­su­ring publics’ emo­ti­ons in orga­nizatio­nal cri­ses. Public Rela­ti­ons Review, 40(3), 509–518. https://doi.org/10.1016/j.pubrev.2014.04.007

Nie­der­häu­ser, M., & Rosen­ber­ger, N. (2017). Unter­neh­mens­po­li­tik, Iden­ti­tät und Kom­mu­ni­ka­ti­on. Sprin­ger Fach­me­di­en Wies­ba­den. https://doi.org/10.1007/978–3‑658–15702‑9

Benoit, W. L. (1997). Image repair dis­cour­se and cri­sis com­mu­ni­ca­ti­on. Public Rela­ti­ons Review, 23(2), 177–186. https://doi.org/10.1016/S0363-8111(97)90023–0

Benoit, W. L. (2015). Accounts, excu­ses, and apo­lo­gies: image repair theo­ry and rese­arch. SUNY Press. https://books.google.ch/books?id=s‑lZEAAAQBAJ&pg=PT60&lpg=PT60&dq=doi:10.5860/choice.33–1337&source=bl&ots=ykDzzGyEEn&sig=ACfU3U3BCUm4Ttsk7u5gG43VVrl9Vr4MJQ&hl=de&sa=X&ved=2ahUKEwiB0KmUttv8AhXYhP0HHQdlDbQQ6AF6BAgEEAM#v=onepage&q=doi%3A10.5860%2Fchoice.33–1337&f=false

Coombs, W. T. (n.d.). Does What They See Affect How They React:

Koch, T., & Zer­back, T. (2011). Wie­der­ho­lung und Wahr­heit. Wie die mehr­ma­li­ge Prä­sen­ta­ti­on poli­ti­scher Slo­gans die Ein­schät­zung ihrer Glaub­wür­dig­keit beein­flusst. Medi­en & Kom­mu­ni­ka­ti­ons­wis­sen­schaft, 59(4), 487–504. https://doi.org/10.5771/1615–634x-2011–4‑487

Waden­pohl, F. (2010). Stake­hol­der Manage­ment bei gros­sen Ver­kehrs­in­fra­struk­tur­pro­jek­ten [ETH Zurich]. http://hdl.handle.net/20.500.11850/151876

Wolf, A. (2021). Falsch­mel­dun­gen, Angst, Hass: Panik und Angst in Zei­ten von Social Media. Mimi­ka­ma. https://www.mimikama.at/plus/panik-social-media/

Bartsch, A. (n.d.). Emo­tio­na­le Kom­mu­ni­ka­ti­on — ein inte­gra­ti­ves Modell. 378.

Plut­chik, R. (1991). The emo­ti­ons (Rev. ed). Uni­ver­si­ty Press of Ame­ri­ca. https://books.google.co.uk/books?id=JaQauznPoiEC&lpg=PA34&dq=robert%20plutchik’s%20the%20nature%20of%20emotions&pg=PA34#v=onepage&q&f=false

Kah­ne­man, D., Sibo­ny, O., & Sun­stein, C. R. (2021). Noi­se: a flaw in human judgment. Wil­liam Collins.

Zhang, L. (n.d.). Publics’ emo­tio­nal respon­ses expres­sed in dif­fe­rent clu­sters of cor­po­ra­te cri­ses. 70.

Jin, D. Y. (n.d.). Inte­gra­ted Cri­sis Map­ping: Toward a Publics-Based, Emo­ti­on-Dri­ven Con­cep­tua­lizati­on in Cri­sis Com­mu­ni­ca­ti­on. 16.

Wei\s sbeck, D. (2003). Stra­te­gien der Kri­sen­kom­mu­ni­ka­ti­on zur Ver­mei­dung von Image- und Umsatz­ver­lu­sten bei Pro­dukt­schä­den. Diplom.de. https://books.google.ch/books?id=Qbt2AQAAQBAJ