Literatur: öffentliche Wahrnehmung, Meinung; Verhalten Anspruchsgruppen (SW4)

Wolf, A. (2021). Falsch­mel­dun­gen, Angst, Hass: Panik und Angst in Zei­ten von Social Media. Mimi­ka­ma. https://www.mimikama.at/plus/panik-social-media/
Bartsch, A. (n.d.). Emo­tio­na­le Kom­mu­ni­ka­ti­on — ein inte­gra­ti­ves Modell. 378.
Plut­chik, R. (1991). The emo­ti­ons (Rev. ed). Uni­ver­si­ty Press of Ame­ri­ca. https://books.google.co.uk/books?id=JaQauznPoiEC&lpg=PA34&dq=robert%20plutchik’s%20the%20nature%20of%20emotions&pg=PA34#v=onepage&q&f=false
Kah­ne­man, D., Sibo­ny, O., & Sun­stein, C. R. (2021). Noi­se: a flaw in human judgment. Wil­liam Collins.
Zhang, L. (n.d.). Publics’ emo­tio­nal respon­ses expres­sed in dif­fe­rent clu­sters of cor­po­ra­te cri­ses. 70.
Jin, Y., Liu, B. F., Ana­gon­da­hal­li, D., & Aus­tin, L. (2014). Sca­le deve­lo­p­ment for mea­su­ring publics’ emo­ti­ons in orga­niz­a­tio­nal cri­ses. Public Rela­ti­ons Review, 40(3), 509–518. https://doi.org/10.1016/j.pubrev.2014.04.007
Jin, Y., Pang, A., & Came­ron, G. T. (2010). The role of emo­ti­ons in cri­sis respon­ses: Inau­gu­ral test of the inte­gra­ted cri­sis map­ping (ICM) model. Cor­po­ra­te Com­mu­ni­ca­ti­ons: An Inter­na­tio­nal Jour­nal, 15(4), 428–452. https://doi.org/10.1108/13563281011085529
Jin, D. Y. (n.d.). Inte­gra­ted Cri­sis Map­ping: Toward a Publics-Based, Emo­ti­on-Dri­ven Con­cep­tua­liz­a­ti­on in Cri­sis Com­mu­ni­ca­ti­on. 16.
Wei\s sbeck, D. (2003). Stra­te­gien der Kri­sen­kom­mu­ni­ka­ti­on zur Ver­mei­dung von Image- und Umsatz­ver­lu­sten bei Pro­dukt­schä­den. Diplom.de. https://books.google.ch/books?id=Qbt2AQAAQBAJ
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